MISTI customer service representatives are dedicated to ensuring you have a rewarding learning experience. They will help you register for a program, direct you to courses most suitable to your needs, advise you on registration discounts and work to accommodate any special requirements. Contact Customer Service at (508) 879-7999, ext 501, or e-mail at customerservice@misti.com.
HOW CAN I CONTACT MIS TRAINING INSTITUTE OFFICES?
MIS Training Institute has offices in the U.S. and U.K.
| U.S. Offices | U.K. Offices |
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MIS Training Institute |
MIS Training Institute |
WHAT DO COURSE FEES COVER?
Fees cover admission, course materials, refreshments and a hospitality reception. Fees are payable in advance by cash, company check (US dollars), VISA, MasterCard, American Express, Discover or Diners Club. Please add $100 if you register five (5) business days or less before the session start date.
WHERE IS MY EVENT BEING HELD?
Seminars: The seminar venue is listed in your confirmation letter and on the website. There may be instances where a venue change is necessary. If this occurs a Customer Service Representative will contact you with the revised venue information at least two weeks prior to the start of class.
Conferences: For detailed information about your conference venue location please refer to the specific website. You can view a listing of current conferences here.
If you are attending an event and are unsure of the venue or location, please call our Customer Service Department at 508-879-7999 ext. 501. We are always here to help!
WHAT ARE THE CLASS HOURS?
Seminars: Three, four, and five-day seminars start at 8:30AM and conclude at 5:00PM, with the exception of the final day which ends at 3:00PM. Two-day seminars start at 8:30AM and conclude at 5:00PM on the first day and 3:30PM the second day. One-day seminars start at 8:30 AM and conclude at 5:00 PM. The instructor will host a social hour on the first day of all classes from 5:00PM to 6:00PM with the exception of the one day seminars.
ACL Seminars: All ACL seminars start at 8:30AM and conclude at 4:30PM daily. You can view a listing of ACL seminars here.
Conferences: For MISTI conferences and other programs please refer to that program’s website page for detailed information on hours. You can view a listing of current conferences here.
HOW MANY CONTINUING PROFESSIONAL EDUCATION CREDITS WILL I EARN?
MISTI is registered with NASBA as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Seminars:
2-day programs - 16 CPEs
3-day programs - 24 CPEs
4-day programs - 32 CPEs
5-day programs - 40 CPEs
Conference CPEs will vary, depending on the program. You can view a listing of current conferences and the CPEs offered here.
A Certificate of Attendance will be provided to you at the conclusion of the program. Attendees must be present for the full class hours to receive all CPEs. Please plan your homeward bound travel accordingly as any extended absence will result in reduced CPE credits.
WHAT IS THE PROPER ATTIRE?
"Business-casual" attire is appropriate for all MIS Training Institute programs. The temperature in many training facilities can vary greatly throughout the day. We advise that you dress in layers in order to be comfortable as the indoor climate changes.
DOES MISTI PROVIDE REFRESHMENTS OR LUNCH?
For our Seminar programs a continental breakfast (coffee, tea, juice, and breakfast breads) is available at 8:00am daily. Lunch is also provided daily from 12:00PM-1:00PM. There are also mid-morning (coffee & soft drinks) and mid-afternoon (soft drinks & a snack) refreshment breaks daily.
For Conferences and other events please refer to the brochure or website for details on times of continental breakfasts, breaks, receptions, and lunch offerings.
ARE THERE ANY "AFTER-CLASS" ACTIVITIES PLANNED?
Our Conferences and most executive events usually have multiple networking and after-class activities planned. Please reference to the brochure or website page for that program for more details.
WHAT ABOUT TRAVEL AND HOTEL RESERVATIONS?
In some instance we do reserve a room block at some hotel venues. This information will be on the registration information page of the event. In the instances we do not offer a special room rate we have found that most attendees prefer to research the other discount options available such as AAA, AARP and “Web” rates through discounted sites. MISTI does not make travel and hotel reservations for their attendees.
WHAT ARE MISTI’S CANCELLATION POLICIES?
PLEASE NOTE: MISTI Seminar Re-schedule and Cancellation Policies in Place Through 30 April 2020
Due to travel concerns related to the Coronavirus (COVID – 19), the MIS Training Institute (MISTI) is making the following options available to its registered seminar attendees for in-person courses and seminars schedule through 30 April, 2020:
- We have added virtual options for many of our March and April 2020 seminars, allowing you the option to enjoy the same learning experience without the need for travel. Click here to see all virtual learning seminars.
- If you have already registered for a March – April 2020 in-person seminar and would prefer to switch to a virtual session, MISTI will accommodate that change with no cost or penalty.
- If a virtual alternative is offered for your seminar and you elect to completely cancel your attendance altogether, our standard cancellation policy (see below) will apply
- If the March – April course you registered for is not offered with a virtual option, MISTI will gladly reschedule you for a future seminar of equal value as long as the session occurs within the calendar year 2020.
To discuss any of these rescheduling options, please contact us at customerservice@misti.com or 508-879-7999
MISTI makes every effort to run all of the scheduled programs as advertised. In the instance that MISTI does cancel or reschedule an event we will give you as much advance notice as possible. Your tuition fee can be either held on account to be used for the same type of event or refunded if MISTI cancels the event. MISTI is not responsible, however, for penalties incurred as a result of discount hotel reservations or air fare purchases.
All cancellation policies below are subject to change without notice
Conference Cancellation Policy:
If you can no longer attend the conference, please review the MISTI cancellation policy below and provide written notice to MISTI Customer Service at customerservice@misti.com.
- Cancellations received more than 46 days prior to the event start date will be entitled to a full refund less an administrative fee of $195.
- You may elect to substitute another individual from your organization for the same event at any time without incurring an administrative fee of $195. Registrations are non-transferable to other events.
- Cancellations received between 45-22 days prior to the event start date will be refunded 50% of the amount paid.
- No refund will be given for cancellations received 21 days or less prior to the event start date.
- Those who do not contact MISTI with written notice about their cancellation prior to the event date and who do not attend the conference are responsible for the full non-refundable, non-transferable tuition.
Seminar Cancellation Policy
If you can no longer attend the seminar, please review the MISTI cancellation policy below and provide written notice to MISTI Customer Service at customerservice@misti.com.
- You may elect to substitute another individual from the same company for the same seminar date and location without incurring any fees.
- Cancellations received 31 or more days prior to the event start date will be entitled to a full refund.
- Cancellations received between 15-30 days prior to the event start date will receive a full refund less a $495 administrative fee or you may do a one-time transfer your registration to a different seminar offering within the next 12 months without incurring an administrative fee.
- No refunds or transfers will be given for cancellations received 14 days or less prior to the event start date.
- Those who do not contact MISTI with written notice about their cancellation prior to the event date and who do not attend the seminar are responsible for the full non-refundable, non-transferable tuition.
Webinar Cancellation Policy
If you can no longer attend the webinar, please review the MISTI cancellation policy below and provide written notice to MISTI Customer Service at customerservice@misti.com.
- You may elect to substitute another individual from your organization for the same webinar at any time prior to the start date of the event at no charge.
- Cancellations received 14 or more days prior to the event start date will be entitled to a full refund.
- No refund will be given for cancellations received less than 14 days from the event start date.
- Those who do not contact MISTI with written notice about their cancellation prior to the event date and who do not attend the webinar are responsible for the full non-refundable, non-transferable tuition.
ACL Course Cancellation Policy
If you can no longer attend the ACL course, please review the MISTI cancellation policy below and provide written notice to MISTI Customer Service at customerservice@misti.com.
- You may elect to substitute another individual from the same company for the same course date and location without incurring any fees.
- Cancellations received 22 or more days prior to the event start date will be entitled to a full refund.
- No refunds or transfers will be given for cancellations received 21 days or less prior to the event start date.
- You may do a one-time transfer of your registration to another ACL Certified Course, less a $250 administrative fee. Transfers are valid for 12 months from the time of initial cancellation. Transfers must be requested prior to the event date.
- Those who do not contact MISTI with written notice about cancellation prior to the event date and who do not attend are responsible for the full non-refundable, non-transferable tuition.
PERC Cancellation Policy
If you can no longer attend a PERC paid course, please review the MISTI cancellation policy below and provide written notice to MISTI Customer Service at customerservice@misti.com.
- PERC members may cancel any public course registration, without penalty, at any time up to, and including 14 days prior to the public class start date
- Cancellations made less than 14 days prior to the course start date are subject to the full tuition cost deduction from the PERC account
- You may elect to substitute another individual from the same company for the same course date and location without incurring any fees
- Those who do not contact MISTI with written notice about cancellation prior to the event date and who do not attend are responsible for the full non-refundable, non-transferable tuition
ARE THERE OTHER PROGRAMS HAPPENING THE SAME WEEK?
MISTI does hold “Training Weeks” that offer multiple programs in one location during a one week time span. You can view more information about ways to save here. You may wish to check the MIS Course Catalog or go to www.misti.com to see if there are any other MISTI programs running the same week as the program you will be attending (either before or after) which might also be of interest to you. If so, please contact our Customer Service or Telesales staff to register and to find out about multiple course discounts.
ARE TEAM DISCOUNTS AVAILABLE?
Seminars: If 3 people register for the same seminar on the same date, each saves 10% off the seminar fee. All registrations must be made at the same time and paid for together. Attend consecutive seminars in the same week and save 10% off both seminars. Discount offers cannot be combined. Please call Customer Service at 508-879-7999 ext. 501 for more information regarding seminar and conference discounts. (Excludes ACL course offerings)
Conferences: For conferences, there are specific group discounts available that may vary. Please refer to the specific conference’s website registration page for discounts.
WHAT IS A PERC?
PERC (Preferred Education Rate Contract) is a discounted program designed for companies that need to train diverse staff in a number of different areas. By purchasing training in bulk, organizations can save 10-20% on the cost of public training. For more detailed information about PERC, call Customer Service at (508) 879-7999, or e-mail customerservice@misti.com.
WILL MISTI PRESENT A SEMINAR AT MY ORGANIZATION?
MISTI will bring any of its seminars directly to your organization. We will also customize any to meet your specific needs. You can view more information about in-house programs here. You can also contact Mimi Hatch at (508) 532-3625 or mhatch@misti.com.
WHAT IF I FEEL A PROGRAM HASN’T LIVED UP TO ITS DESCRIPTION?
MISTI stands behind all its programs. If you did not receive tools and techniques that will help you do your job better, simply tell us why on your company letterhead within 30 days of attending the event and we will give you a full credit toward any MIS program. Address your comments to MIS Training Institute, 153 Cordaville Rd., Suite 200, Southborough, MA 01772-1834 or call 508-879-7999, Ext. 501.
HOW CAN I BECOME AN MISTI FACULTY MEMBER OR SPEAKER?
We are always looking for industry experts for our programs! If you are interested in becoming a faculty member or speaker at one of our conferences please visit our Call for Speakers page and submit your information there. You can go to Call for Instructors on this site and complete the form, or you can send us your seminar and/or conference topic ideas and a short bio via fax (508-787-0333) or e-mail instruct@misti.com.
WHO DO I CONTACT IF I HAVE OTHER QUESTIONS?
Our Customer Service staff is available to answer any additional questions you might have. Please feel free to contact them during business hours (Monday - Friday, 8:45AM - 5:00PM EST) at 508-879-7999 or leave a voice message during non-business hours for a call back the next business day. You can also email general inquiries to customerservice@misti.com.
